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DONT USE HINEAWAY.COM TO BOOK RENTAL - WORST CUSTOMER SERVICE. booked and paid for a rental home using HOMEAWAY.COM. I was contacted by the owner of the home and informed of additional charges for soap, bed sheet, towels, parking permit and space $25 per a vehicle. None of this was mention on the listing on www.honeaway.com. I immediately infirmed the owner i will not be staying and like to cancel 3 day prior to my stay. I was advance to... Read more

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Been a customer for many years and for the first few was very happy with this company. Unfortunately they have grown to big and too greedy. Fees have escalated, service is poor (stressful, time-consuming dealings with them that have not been resolved). I lost business because of them. The telephone wait time can be as much as 15 -20 minutes before anyone picks up the phone. I've been passed from pillar to post and had to repeat my many issues... Read more

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Bryan Talbot AKA "Talbie the Take" AKA Leslie Bryan Talbot AKA Leslie Bryan Talbot is still up to his old tricks of scamming people on property. He allegedly owns a house in Polkovnik Sveshcharevo, near Dobrich in the north east corner of Bulgaria. In fact, this house was repossessed years ago for non-payment of mortgage. However, he still "rents" it out to holiday makers. Needless to say, anyone paying for a holiday here never sees their... Read more

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Their new "pricing" model in 2016 is completely punitive if you don't use their Book On Line feature. They stear you to this because that way they extort a "Service Fee" ranging from 2-6% from the prospective Guest, and it encourages the Guest to use a credit card for which they charge 2.9% and take that out of the proceeds to the Owner. And if you try to add the 2.9% into the rental agreement to delineate this fee the online system will not... Read more

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My reservation was cancelled at the last minute by the property manager. She offered no explanation nor did she offer any assistance in helping me find another rental. HomeAway did not offer any assistance either. I wanted to leave feedback to inform other travelers that this property manager cancelled my reservation at the last minute. HomeAway would not post the feedback "stating that my money was refunded and had no right to post negative... Read more

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Homeaway/VRBO is a fraudulent company. They dont protect the renter. Their fraud insurance is a fraud in itself. It cost me $200 and after making me jump thru hoops to make a claim they denied it. Their reviews are a fraud. They can deny a negative review and they let the owners erase all reviews and start over from scratch. I had an owner/manager steal an $850 damage deposit, a $45 damage insurance which he wasn't supposed to charge for and the... Read more

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HomeAway/VRBO has become an Arrogant, Manipulating, Fraudulent Company ~ Monopolizing the Vacation Rental Industry!
1 of 3

We've been "vacation rental" owners since 1995, we started our business when very few people in our area were doing this. The early companies provided a nice format for listing your rentals, the person inquiring could communicate directly with us, we weren't required to pay a fee for each booking AND a yearly (overpriced) fee to list our rentals and we, the vacation rental owners, were in charge of our business. As the business has grown and... Read more

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I tried book a villa for a once-in-a-lifetime holiday via the HomeAway.co.uk official website, and was cheated of a vast £17,400 by fraudsters operating in the name of HomeAway. The blatant complacency, utter disregard for security and horrendous customer service is incredible for a company described as ‘one of Forbes‘ Most Trustworthy Companies’. Despoite the fact that HomeAway claim to have ‘a number of stringent checks in place to validate... Read more

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Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer and asked me to bank wire money to an account in Spain. I was given a rental contract, address and access to the property. However, upon contacting the same villa owner on another site, it appeared that the owner I rented from on homeaway.com was different from that other site. The account on homeaway.com was a scam as it was... Read more

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The home was dirty and had a foul, musty smell throughout that would not air out. We cleaned the house for 2 hours, but to no avail. We had to give our daughter a Benadryl, due the respiratory reaction from the moldy smell. We contacted the owner and she would not meet us to return our money. She stated that she would mail the money and she did not and when asked again about the money....she stated that she would NOT return our money. This... Read more

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