I booked a house advertised on their site. Links provided by the owner as though they were from the website indicated that the owner would accept a wire transfer, which i then completed.
After completing the wire transfer i was contacted by Homeaway 3 days later to say that the owner was misrepresenting the property, and i was not to deal with the owner, yet the owner has my money and will not return it. So I am out 2100 Euros. I have tried numerous times to discuss this with the Trust and Security Team but the best they can do is offer $1000 US. So I am out at least $1500 US.
Would I book through them again - I doubt it very much. Nothing like getting burned to realize how stupid I feel for having trusted their website.
Product or Service Mentioned: Homeaway House Booking.
Reason of review: Problems with payment.
Monetary Loss: $1500.