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Basically went through the same thing as many others...an hour on the phone (4 phone calls) customer service rep "couldn't do anything" until the owner clicked something on his website to release deposit, no follow-up, filed MasterCard dispute and finally received...
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#1064996
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They are forcing owners to take on line payments so they can automatically charge guests 6-12% commission/service fee for doing NOTHING. They are attempting to claim they offer 24/7 customer support which is impossible since these vacation homes are located all over...
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#1063072
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Thanks to EXPEDIA....for destroying another company that worked well in the past. Greed! Greed! and more GREED!!! We paid the deposit and the final amounts. Woke up the next morning and an extra payment was taken. I called Home Away with three different numbers.. .the...
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#1062355
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This year home away fee me to death my property is at 407 Ashuelot Dr Washington New Hampshire. They add on fee's for everything and when you call them you speak to someone in another country and if you ask for a manager they get you on the line with another *** that...
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#1061194
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Dear holiday makers, a quick question to you all please...has anyone else encountered issues in booking through the HomeAway portal? I recently booked a beautiful villa in Portugal and duly entered my credit card details, via the payment section and was issued with a...
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Anonymous
Konfrad

Stay away of the group homeaway. they are thiefs, they obliged people to pay for payments and no garanty of nothing

I didn't like
  • Inability and complete lack of understanding
  • Inept advisors
  • Ignorance of customer service staff
#1050297
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On Apr 13, 2017 I was forwarded via email a home listing that my cousin had researched for my use for her upcomig wedding. She had checked hte neighborhood to be sure it was near the reception site and informed me I would be happy renting this particular home. On May...
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#1046234
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I booked the apartment on Homeaway website. I was charged with first payment even though the owner didin't confirm booking. So Homeaway canceled my reservation but I received only a part of my payment - without VAT and reservation fees which were charged by HomeAway. i...
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#1040781
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On March 18 we returned from vacation in Aruba. Vacation was great! HomeAway not so much. When booking, HomeAway charged me refundable security deposit of 200 euro. ($213 and change). During checkout the property manager (owner apparently leaves in Netherlands) checked...
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Anonymous
S Smith

I attempted to rent a condo in Gatlinburg for a September visit. I did not like the requirement of this up front service fee, but went a head and charged to my cc. However,...

#1030741
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I have been a Homeaway customer since 2009. I was always very happy with the site and the service they provided. When they got bought out, the whole thing changed! They are terrible! It is now all about the money. They have terrible customer service and the bottom line...
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Anonymous
Anonymous

I TOTALLY AGREE. HOMEAWAY IS THE WORST!!!!!!!!

1.1
I liked
  • Old model
I didn't like
  • New model is a total waste of money
#1019841
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I am going to tell my story I am Spanish. I wanted to spend some days with my aunt that had cancer and now is in good condition. I rented a place from 23th December to 2nd Januany, we arrived to Hollywood, Florida and the place was in bad conditions. The frige was...
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5.0
I didn't like
  • Lack of site security
  • How i was treated
  • No refund
#1004393
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