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As a traveler HomeAway failed. When my reservation for a month stay is Paris was cancelled twice by two different owners, very close to my travel date, HomeAway arranged for a new location that met by requirements. I was continually told by Trust and Security that...
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3.5
#1140552
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I added a seasonal rental price for Feb. only to find that Homeaway reduced the price. When I contacted them, they assured me that they would correct the error within 24hrs and provided a case number. The issue was not resolved in 24hrs and upon calling them back they...
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Anonymous
Anonymous

My on line payment is disable for two months now, I called them 100 times to fix it and yet they still can not figure it out.

2.3
I liked
  • Normaly they have good customer service
I didn't like
  • Inability and complete lack of understanding
#1139422
Reply to reviews
I've received the refund for the property from my bank. I'm requesting the reaming amount for the hotel expenses I had encountered , total $ 238.33 . for the additional amount paid 7 days in Athens Greece . This was due to peggy ,home away rep. who at 1st was expecting...
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#1132513
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For years I have valued and enjoyed a favorable image of the services of HomeAway. But the relatively recent addition of HomeAway's incomprehensible (and insensitive) service fees to vacation rental costs is outrageous!!! It is very unfair to jeopardize the listing...
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1.4
#1129625
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The week before our family of 12 went to a property in Italy one of our group found a negative review of the property on Homeaway. It was a constructive non malicious review. We all read it and I spoke to the owner and she assured me that we had nothing to be concerned...
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#1113223
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Irma evacuees have NO help from Homeaway/Vrbo or Book It in finding last minute deals to evacuate to North West Florida. Homeaway/Vrbo should be ashamed of themselves for not helping with the Irma evacuees like Air B & B and Expedia has done. They quoted a 10.8%...
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1.0
#1098181
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Buyer beware!!! As a repeated user of VRBO over the years, we recently had a horrible experience with the "new" HomeAway/VRBO. We rented an apartment in London, paid up front and when we arrived the place was completely different from what was advertised. We moved out...
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1.5
#1090675
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I am a former owner who listed on Homeaway for 7 years until they changed their rental platform to prohibit direct communication between the owner and rental guests. I am here to let you all know there is a new site that could grow into a great alternative to Homeaway....
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Anonymous
Eliane Moyses

HiI am an unhappy homeaway Florida vacation rental owner.I just found out about Floridarentals.com We all should join that site, and leave homeawayAll vacation rental owners ...

#1087094
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I recently had my first experience of dealing with HomeAway. It will certainly be my last. HomeAway SIMPLY SWALLOWED MY MONEY AND LEFT ME AND MY WIFE WITH NOWHERE TO STAY. We had booked our accommodation on line and the confirmation from HomeAway said: "Your...
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#1086626
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Arrived at a scuzzy property & could not ask my family to stay there. HomeAway charged my credit card from the moment I reserved the dates, & there is absolutely no recourse. You are at property owner's mercy. First I demanded refund from property owner, also thru...
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1.6
I didn't like
  • No refund
  • Property owners totally unaccountable to customers
#1080861
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