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Summary of HomeAway Customer Service Calls

73 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
08:01 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact HomeAway to Ask about:

Cancellation:

  • “Reservation was canceled”
  • “Cancel a trip”
  • “Cancelled trip”

Payments and Charges:

  • “Payments”
  • “Payment”

Refund:

  • “Refund”

Account:

  • “Close account”
  • “Can’t sign in on my account”

Other:

  • “Reservation”
  • “Owner”
  • “Renew the listing”

About HomeAway

Top 5 Likes about HomeAway

Very little about this company, Old model, When i stopped talking to them, Normaly they have good customer service, Customer service non responsive when problem is difficult

Top 5 Dislikes about HomeAway

Customer service, Property owners totally unaccountable to customers, Attitude of it is not us to deal it is your problem to resolve, Ignorance of customer service staff, Supervisors attitude to my complaint

Top 5 Related Companies

Expedia, Travelocity, Orbitz, Hotwire, Hotels

Summary

HomeAway is an international online marketplace operating mainly in vacation rental industry. HomeAway general office is based in Austin, Texas. Sites by HomeAway Inc. represent over 775,000 paid listings, in 171 countries worldwide. HomeAway offers its vacation rental services through local property owners and managers. Services by HomeAway also include assistance to home owners in the issues of advertisement and online booking management. The list of Companys online platforms includes the following sites: HomeAway.com, VRBO.com and VacationRentals.com in the United States; HomeAway.co.uk etc. Special features of HomeAway rental offers include more room to relax and added privacy, as the company underlines in its portfolio.

HomeAway reviews and complaints

HomeAway is ranked 215 out of 1154 in Hotels and Resorts category

Area Served

USA, Worldwide

Payment Methods

American ExpressVISAMasterCard

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HomeAway Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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