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Look elsewhere. We booked a home for a September wedding in January, 2018.

The owner took full payment (over $1000). In late March we received an email stating the rental was cancelled and our money would be refunded. No reason, no personal contact, no apology. We contacted HomeAway and were told we had no recourse, that there was no requirement that owners follow through, and that "things happen to change an owner's situation".

Yes, like a better rental deal, I would suspect.

I have property I rent through an agency and I have never seen a rental process that is so one-sided toward the owner. BEWARE WHEN USING HOMEAWAY -

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1100.

Preferred solution: PROTECTION FOR RENTERS.

HomeAway Cons: Renter guarantee policy, Supervisors attitude in response to my complaintmy problem.

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Averly Mda

You have no clue as to how the sites, and system work.... Airbnb is EXACTLY THE SAME AS HOMEAWAY / VRBO....

I have done/ been on both...you just are speaking what you "think you know"....Airbnb does NOT offer any protection that Homeaway does.... that is a fantasy..... EITHER site "suposivley" will help you for LAST MINUTE cancellation.... and who are you to say that owners can't cancel a booking...YOU CAN?

Why can you cancel and you think homeowners should not be able to???? Why don't you rent YOUR house to strangers every day and then you can decided what works or not.... are you that one sided that you think only renters have rights and opinions? Airbnb hosts CAN cancel too!

Owners may have an actual reason to cancel....who are you to decided that they don't?? And of course you can contact the owner...you have their email address/link...THAT IS HOW YOU BOOKED THE HOME IN THE FIRST PLACE....

IT IS A LIE TO SAY YOU CAN'T CONTACT THEM.... YOU SHOULD OF, INSTEAD OF ACTING LIKE A BIG BABY BECAUSE IT DIDN'T WORK OUT.

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reply icon Replying to comment of Averly Mda

Very true.

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