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On 16 August the owner to a VRBO in Maui cancelled on me when I made a reservation for a two night stay (17-19 August) at his property. He cancelled after I told him that I was visiting my daughter and family from the mainland and had completed my two weeks of mandatory quarantine.

He was concerned about the COVID virus.

When I saw an email from HomeAway (VRBO) charging me the $389.55 for Reservation ID # HA-M1DV6J, Property #482****ha, I emailed the property owner asking for a refund. He said "VRBO have and handle your money I never received it.."

I emailed HomeAway (VRBO) on 21 August requesting a refund but never heard back. I called the headquarters today and was told that the property owner has the money and that he would be contacted to refund my money to me. I am to wait 24-48 hours for an email from HomeAway letting me know the status.

I will wait the 48 hours - until Saturday after noon (19 September). Hopefully I will receive my refund.

Thank you,

Patricia Wells

Location: Asheville, North Carolina

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