Unclaimed
HomeAway Reviews
400K
CLAIMED LOSSES
351
TOTAL REVIEWS
38.9K
PAGE VIEWS
3
ISSUES RESOLVED
Contact Information
There are no contacts for HomeAway yet.
HomeAway Reviews
Book That Condo Is Awful!!!!
So I booked a condo in Panama City Beach Florida through Book That Condo. We arrived at our unit which we booked for a week. I frequent PCB monthly! The second day we noticed the stove burners were rusted and also when we put our clothes in the dyer it began to smoke...
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ID
Location
Flowery Branch, Georgia
New Reviewer
Cancel a pre booking
Customer service guided me through the web pages and managed to resolve the problem. However the website itself is not very intuitive.
ID
Location
Stockton-On-Tees, England
Potential fraud
Tried to report potential fraud- phone system and connection was terrible even after the agent called back!!!!! Was pointless trying to report issue
User's recommendation: Don’t bother calling.
ID
Location
Caledonia, Michigan
To complain about the noise and nothing being done
I've been in room 300 since 11/26/20 the last 3 days I've had an issue with the room above me and I'm not the only one to complain about the room above me for 3 days and nothing has been done and I was told I could move. There is 3 others rooms complaining and I was told to move why should I have to move I'm not the one making the noise why am I being punished this is ***
User's recommendation: Dont complained cause they do nothing but make to seem like it's your fault.
ID
Location
West Memphis, Arkansas
New Reviewer
Scammed on Abritel
BEWARE OF SCAMS on this website ! We booked a chalet...that never existed ! Somehow someone hacked the website and put a page with a chalet in Morzine when we thought we were still on the Abritel page. We communicated with the owner, who told us it was available, and told us Abritel was going to send a bill for payment. The email that arrived looked very much like an Abritel reservation email, and we went along and paid. It is when we decided to cancel the booking a month before that we realized that we had paid an IBAN in Spain that was not Abritel, for a chalet they never had, with a reservation number that was bogus ! I filed a complain on the Abritel chat (after all, it was their website that was hacked !)...they gave me a file number (#2956****)...and then never heard of them ever again ! Wow. Talk about customer service...and an experience. Will never go through them again, that is for sure...and will tell all my friends to stay away.
User's recommendation: Stay away from Abritel /Homeaway.
ID
Pros
- Large choice of rental properties
- Customer service non responsive when problem is difficult
Cons
- No way of contacting homeaway
- Not resolving issues
Loss
$5784
Preferred solution
Let the company propose a solution
New Reviewer