HomeAway Reviews

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Look elsewhere. We booked a home for a September wedding in January, 2018. The owner took full payment (over $1000). In late March we received an email stating the rental was cancelled and our money would be refunded. No reason, no personal contact, no apology. We...
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2 comments
#1684689

You have no clue as to how the sites, and system work.... Airbnb is EXACTLY THE SAME AS HOMEAWAY / VRBO....

I have done/ been on both...you just are speaking what you "think you know"....Airbnb does NOT offer any protection that Homeaway does.... that is a fantasy..... EITHER site "suposivley" will help you for LAST MINUTE cancellation.... and who are you to say that owners can't cancel a booking...YOU CAN?

Why can you cancel and you think homeowners should not be able to???? Why don't you rent YOUR house to strangers every day and then you can decided what works or not.... are you that one sided that you think only renters have rights and opinions? Airbnb hosts CAN cancel too!

Owners may have an actual reason to cancel....who are you to decided that they don't?? And of course you can contact the owner...you have their email address/link...THAT IS HOW YOU BOOKED THE HOME IN THE FIRST PLACE....

IT IS A LIE TO SAY YOU CAN'T CONTACT THEM.... YOU SHOULD OF, INSTEAD OF ACTING LIKE A BIG BABY BECAUSE IT DIDN'T WORK OUT.

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Featured
ID
#1220808 Review #1220808 is a subjective opinion of poster.
Service
Homeaway House Booking
Cons
  • Renter guarantee policy
  • Supervisors attitude in response to my complaintmy problem
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1100
Preferred solution
PROTECTION FOR RENTERS
Most helpful review
New Reviewer

Loud music

HomeAway - Loud music
HomeAway - Loud music
Loud music from 9pm-7am I have videos footage. Called the cops also.
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ID
#2305435 Review #2305435 is a subjective opinion of poster.
Service
Homeaway Apartment Rental
Preferred solution
Shut this location down to avoid all the partying during the pandemic
New Reviewer

Still no response from owner!

Getting no response from home owner. No check in info. Do we have a room? Paid for a reservation. NOT happy!
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ID
#2621716 Review #2621716 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Cannot get hold of them, waited 50 minutes to chat but my typing screen wouldn't work!

Ridiculous company, could not use live chat as waited 50 minutes then my typing screen was disabled so I just heard the bell chime continuously but couldn't actually chat!

User's recommendation: don't use them.

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ID
#2558834 Review #2558834 is a subjective opinion of poster.
Loss
$500
Preferred solution
Let the company propose a solution
So I booked a condo in Panama City Beach Florida through Book That Condo. We arrived at our unit which we booked for a week. I frequent PCB monthly! The second day we noticed the stove burners were rusted and also when we put our clothes in the dyer it began to smoke...
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ID
#2500048 Review #2500048 is a subjective opinion of poster.
Location
Flowery Branch, Georgia
New Reviewer

Cancel a pre booking

Customer service guided me through the web pages and managed to resolve the problem. However the website itself is not very intuitive.
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ID
#2489367 Review #2489367 is a subjective opinion of poster.
Location
Stockton-On-Tees, England

Potential fraud

Tried to report potential fraud- phone system and connection was terrible even after the agent called back!!!!! Was pointless trying to report issue

User's recommendation: Don’t bother calling.

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ID
#2447638 Review #2447638 is a subjective opinion of poster.
Location
Caledonia, Michigan

To complain about the noise and nothing being done

I've been in room 300 since 11/26/20 the last 3 days I've had an issue with the room above me and I'm not the only one to complain about the room above me for 3 days and nothing has been done and I was told I could move. There is 3 others rooms complaining and I was told to move why should I have to move I'm not the one making the noise why am I being punished this is ***

User's recommendation: Dont complained cause they do nothing but make to seem like it's your fault.

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ID
#2338439 Review #2338439 is a subjective opinion of poster.
Location
West Memphis, Arkansas
New Reviewer

Scammed on Abritel

BEWARE OF SCAMS on this website ! We booked a chalet...that never existed ! Somehow someone hacked the website and put a page with a chalet in Morzine when we thought we were still on the Abritel page. We communicated with the owner, who told us it was available, and told us Abritel was going to send a bill for payment. The email that arrived looked very much like an Abritel reservation email, and we went along and paid. It is when we decided to cancel the booking a month before that we realized that we had paid an IBAN in Spain that was not Abritel, for a chalet they never had, with a reservation number that was bogus ! I filed a complain on the Abritel chat (after all, it was their website that was hacked !)...they gave me a file number (#2956****)...and then never heard of them ever again ! Wow. Talk about customer service...and an experience. Will never go through them again, that is for sure...and will tell all my friends to stay away.

User's recommendation: Stay away from Abritel /Homeaway.

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ID
#2315992 Review #2315992 is a subjective opinion of poster.
Service
Homeaway Apartment Rental
Pros
  • Large choice of rental properties
  • Customer service non responsive when problem is difficult
Cons
  • Not resolving issues
  • No way of contacting homeaway
Loss
$5784
Preferred solution
Let the company propose a solution
New Reviewer

Court proceeding with Sarah Jones

Need legal support no reply from legal team
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ID
#2289271 Review #2289271 is a subjective opinion of poster.
Cons
  • Property representation on website
  • Lack of homeaway customer support
Loss
$1700
Preferred solution
Let the company propose a solution

Landlord

This woman booked a month ago she knew that we would not be here and we were not going to be in the house and she still chose to cancel because of whatever home away from home told her if you gave her a refund thats on you I have a strict policy of no refunds

User's recommendation: Please tell me if you want to be alone or you do not mind if I am here in one of the bedrooms or living room I’ve been tested four times for Covid house is disinfected constantly.

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ID
#2231472 Review #2231472 is a subjective opinion of poster.
Location
Saint James, New York
Service
Homeaway House Booking

Cancel of reservation

Hello I am a house manager and I was asked to cancel a reservation. The system however does not let me do so and it asks me to contact the customer service of homeaway. I am not able to do so and I need to cancel this booking ASAP

User's recommendation: Very efficient approach!

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ID
#2177743 Review #2177743 is a subjective opinion of poster.
Location
Athens, Attica
On 16 August the owner to a VRBO in Maui cancelled on me when I made a reservation for a two night stay (17-19 August) at his property. He cancelled after I told him that I was visiting my daughter and family from the mainland and had completed my two weeks of...
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ID
#2174963 Review #2174963 is a subjective opinion of poster.
Location
Asheville, North Carolina
Service
Homeaway Property Booking
New Reviewer

LATE PAYOUTS

Homeaway guarantee that the payouts to owners will be done on the date of arrival of customers. They constantly advise that payments are pending. They promise to email a response as to exactly when they will put the funds in my bank account. They dont. They owe me 2 rental bookings. Its illegal to withhold the payment. I am diissapointed with the handling of myself a property owner. I am worried that they are not going to pay. They are not acting legally or properly.
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ID
#2126673 Review #2126673 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Not been getting my guest payments deposited

I have not been able to get my banking information recognized and therefore my guest payments deposited. I have called numerous times over the past couple of months and are given the samew response. I am told that my matter will be sent to the appropriate dept. and that I will be contacted. I have not been contacted! In the meantime I am not receiving any incoime from my bookings!!
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ID
#2123061 Review #2123061 is a subjective opinion of poster.
Service
Homeaway House Booking
Cons
  • Shoddy customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Waiting for refund

Could you please tell me how long i have to wait for my refund as the owner has told me that he has authorized it but you have hold of all the money ?
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ID
#2120323 Review #2120323 is a subjective opinion of poster.
Service
Homeaway House Rental
Preferred solution
Full refund

Money missing

We did not receive payments due from Homeaway/VRBO. The issue was something to do with compatibility issues between the two platforms. Im disappointed the issue is still not resolved.

User's recommendation: Make sure you check your bank accounts for payments.

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ID
#2111820 Review #2111820 is a subjective opinion of poster.
Location
Westport, Connecticut

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