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Pissed Consumer Interviews ?

Look elsewhere. We booked a home for a September wedding in January, 2018. The owner took full payment (over $1000). In late March we received an email stating the rental was cancelled and our money would be refunded. No reason, no personal contact, no apology. We contacted HomeAway and were told we had no recourse, that there was no requirement that owners follow through, and that "things happen to change an owner's situation". Yes, like a better rental deal, I would suspect. I have property I rent through an agency and I have never seen a rental process that is so one-sided toward the owner. BEWARE WHEN USING HOMEAWAY -
I have had my house listed on Homeaway for 10+ years. In early June, unbeknownst to me, Homeaway "hid" my listing. Consequently, my property did not appear on the website which I had paid for in advance from June to September causing my thousands of dollars in lost...
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1.4
#1400478
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No indication of additional booking fees through Homeaway, after paying booking fees of affiliated website which were included in total at check out. Random charge of $36 days after checkout was complete for booking fee from Homeaway. How many booking fees does a...
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#1396978
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I booked a house advertised on their site. Links provided by the owner as though they were from the website indicated that the owner would accept a wire transfer, which i then completed. After completing the wire transfer i was contacted by Homeaway 3 days later to say...
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#1394974
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We have been booking vacation rentals with VRBO for quite few years and had great experiences. Our last booking was for a property in Victoria, BC Canada and it looked good. We booked at $82/ night only to find out that this was apparently in U$ which would make it Cdn...
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#1393796
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DON'T EVER USE THIS SCAM OUTFIT. Made reservation via HomeAway (HA) 5 weeks before planned arrival in Valencia, Spain. Received confirmation emails from HA and from betapartments (ba) (local apartment agent)...BUT, there was confusing info re address of apt (3 diff...
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#1388667
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I arranged to rent an apartment in New Orleans in September 2018. The apartment was owned by Sonder and booked through Homeaway on September 4, 2018. The reservation ID is HA-B77TDJ. The apartment was advertised on the Homeaway site as $143 CAD per night and I booked 4...
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1.0
I liked
  • Variety of offerings
I didn't like
  • Have to call and email numerous times to get resolve
#1382454
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I have been with Homeaway since 2011, in the beginning, reasonable pricing, quality customer service- in the last two years TERRIBLE!!!TERRIBLE!! TERRIBLE!!! First- you can TRY to fix a problem- like why didnt they post good reviews???? OR when a tenant makes two...
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2.1
I didn't like
  • Prices tripled
  • Have to call and email numerous times to get resolve
  • Customer serice zip
#1382412
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Extraordinaryly incompetent response to a guest’s cancellation. As a property owner I have a moderate cancellation policy. HomeAway completely failed to take account of this and refunded the guest 100 per cent instead of 50 per cent. The HomeAway response?Negotiate...
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#1379317
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What's going on with Homeaway? My listing does not appear in searches. Days ago I called HA to get my listing back up. The one I spoke to agreed it wasn't appearing in her search. She said someone would call me about the issue within 24 hours. No-one called. So I...
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2.3
I didn't like
  • Supervisors attitude in response to my complaintmy problem
#1374406
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HomeAway - Confusion with reservation

They were very helpful and resolved my problem
#1371552
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