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Pissed Consumer Interviews ?

Look elsewhere. We booked a home for a September wedding in January, 2018. The owner took full payment (over $1000). In late March we received an email stating the rental was cancelled and our money would be refunded. No reason, no personal contact, no apology. We contacted HomeAway and were told we had no recourse, that there was no requirement that owners follow through, and that "things happen to change an owner's situation". Yes, like a better rental deal, I would suspect. I have property I rent through an agency and I have never seen a rental process that is so one-sided toward the owner. BEWARE WHEN USING HOMEAWAY -
On July 1, 2018 I requested "Roy's" property #865813, which was listed on VRBO (owned by Homeaway). My stay - for August 8 - 14 was confirmedon the same day. Less than 12 hours before my flight I got a call from "Roy" saying he was so sorry, but Homeaway had double...
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I liked
  • Variety of offerings
I didn't like
  • Way i was treated
  • Poor customer service
  • Supervisors attitude to my complaint
#1361530
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I received a charge back complaint from a guest. The complaint was in conflict with Homeaway policy. Everytime I received an email from the Chargeback team I replied with a protest and then received no response to my protest. I have talked with both Homeaway customer...
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1.9
#1355782
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I own a vac. Rental home in Pocono lake Pa. A renter contacted me the morning after they arrived and complained of a (one) bed bug. I told them to leave, of course they wanted a refund. I asked for photos and received blurry photos! I asked to save the bug. They dont...
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#1351928
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We booked a "Cottage" through the HomeAway site & discovered that, in addition to other significant misrepresentations of the property, it was actually a Trailer/Mobile Home. We approached the owners asking for a refund. They refused. We contacted HomeAway to initiate...
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1.0
I didn't like
  • Property representation on website
#1350088
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We got snookered by Homeaway on a seaside property on the coast of Maine. The listing made no mention of the fact that the owner was a chain smoker. We should have been tipped off by the fact that the site was bereft of reviews. Our Family Reunion had been planned for...
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Marseille, Provence-Alpes-Cote D'azur
#1349367
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Homeaway - Will charge you more in a different currenty, denying me access to property
Sandra Colbourn from homeaway cannot be trusted. they will advertise their homes on VRBO, and provide a price (with taxes and fees) in US Dollars, but then will charge you more in Sterling Pounds. Contacted scamming Sandra the next day about the pricing discrepancy,...
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1.0
#1348682
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I feel I was tricked. This rental listed on HomeAway was a condoninna “Resort” which was actually a run down motel. Gang hangout with really dangerous and loud people. Management did nothing. It is unbelievable to me that if you actually look up the name of this hotel...
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1.6
#1348599
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Homeaway - Conned
Homeaway - Conned
we booked 12 night rental for an apartment £135 a night total £1620 ,has it was last minute we paid straight away received confirmation and receipt stating dates and charges.2 day before we are due to go we get an email saying the apartment was overbooked and could...
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1.0
Firenze, Tuscany
#1344683
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Homeaway - Bait and switch

I tried to book a condo in Clearwater. The rate on site is $171 a night avg. When I try to book it they want $10,000 dollars! How in the *** do you get the average down to $171 with that kind of price?
1.0
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1344056
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These people have literally stolen $300 from us. We rented a condo through their service, paid in full. We went on our vacation, returned home....and waited for our deposit to be returned. The owner returned our deposit expeditiously to a credit card on file with...
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#1343420
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