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To start this review has nothing to do with the Chalet or the owner. Both are great. I tried to pay 5000 dollars as the final payment for a chalet in April. It would not accept my card. It did not give any error messages. I phoned the credit card company - no issues....
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#1170697
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Attempted to get a refund on a Caribbean vacation rental that had to be cancelled due to the hurricanes and cancelled flights. Property owner violated her refund policy and didn’t refund my money, HOMEAWAY violated their policies and refuse to refund my money. I am...
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1.0
I didn't like
  • Customer service
  • Property owners totally unaccountable to customers
#1170315
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Hello, Ok. I booked at Room at HomeAway. After the booking I found out that the Description form the Place is wrong. It was not 5 Min walking from the MRT it is 5 Min with Taxi. So I send EMail to the Support to check this. What happend?? The Support cancel the booking...
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Anonymous
Anonymous

I do not understand why anyone uses third party services.Contact your destination directly.

1.2
Bangkok,
I didn't like
  • Ignorance of customer service staff
  • Customer service
#1169874
Reply to reviews

Homeaway - Extremely poor customer service for hosts

Homeaway
#1149314
I had a property that I pulled out, they leave the hosts feeling that you don’t matter. Extremely rude and unfair
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Homeaway - Overcharged

Homeaway
#1061331
1.0
Details
Booked a cabin in NC. Paid for two nights, pet fee and cleaning fee. After agreeing to price, bill comes through with $45 administrative fee. That fee does not show upfront. After reading other reviews, that is typical. Cabin was dirty and not as described. We left a less than stellar review....3 stars. Owner removed review as it no longer shows up on their site. Stay away from Home away.
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
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Homeaway Property Listing Review

Homeaway
#1012529
1.0
Details
Homeaway has taken over $6,000 in payments from my guests, and has refused to pay me. I have called and emailed repeatedly. I always speak with a friendly rep who assures me that I will be paid, and no payment is ever made. Beware if you are a property owner. It appears as though this company could be in financial trouble.
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Billing Practices
Customer service
After trying to book a Homeway property several times online last night, being denied for "invalid" card, and after calling our card company to determine that there was NO problem with our card, I was forced to try and book the property over the phone. After being...
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1.5
I didn't like
  • Supervisors attitude in response to my complaintmy problem
  • Attitude of it is not us to deal it is your problem to resolve
  • Supervisors attitude to my complaint
#1167565
Reply to reviews
This week we attempted to book a vacation house. Homeaway's credit card system was malfunctioning and said my card was declined twice. I called my card company and it was not declined , the charge had never come trough from Homeaway. We had to call, be put on hold for...
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#1167564
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We booked accommodation in Dominica in June 2017 but the hurricane hit the island in september 2017 which damaged the property and we have requested the deposit be returned but to date HomeAway are refusing to return it. We are now into January 2018 without a...
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3.2
I liked
  • Customer service non responsive when problem is difficult
I didn't like
  • Attitude of it is not us to deal it is your problem to resolve
#1166741
Reply to reviews
We were refused our refund when we could not make it to the vaction villa: Villa Pleasure 1328 NW 3rd Terrace Cape Coral Fl 33993 - owner Kerstin Holland because the stay was for September 11 the day after Hurricane Irma devasted the west coast of Florida. We tried to...
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I didn't like
  • No refund
  • Property owners totally unaccountable to customers
#1166091
Reply to reviews
Wrote a review for a cabin my family & I stayed in in Blue Ridge, GA right on the Toaccoa river but it never made it on the website! Gas fire place went out after 2 days & was told 'they were having problems with it, sorry for the inconvenience' , had to contact the...
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2.0
#1165967
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HomeAway recently applied a discount to my property without notifying me and it has affected my booking with guests! They said a 'change in their system' caused the 79.50% discount on a booking for a customer that got a different quotes when they first sent a message....
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#1151718
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We’ve complained on the phone to several people about our experience. They refuse to admit they charged me three $100 fees on my credit card, so they can therefore, “not refund it.” Yet it is on my card. After 30 minutes on the phone with a person - who eventually told...
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#1145502
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