HomeAway
HomeAway Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeAway has 1.4 star rating based on 222 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend HomeAway to a friend or colleague.
- Rating Distribution
Pros: Customer service non responsive when problem is difficult, Very little about this company, Non at moment.
Cons: Customer service, Property owners totally unaccountable to customers, Attitude of it is not us to deal it is your problem to resolve.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeAway has 1.4 star rating based on 222 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend HomeAway to a friend or colleague.
- Rating Distribution
Pros: Customer service non responsive when problem is difficult, Very little about this company, Non at moment.
Cons: Customer service, Property owners totally unaccountable to customers, Attitude of it is not us to deal it is your problem to resolve.Recent recommendations regarding this business are as follows: "DO NOT BOOK ! THROUGH BOOK THAT CONDO!", "Don’t bother calling", "Dont complained cause they do nothing but make to seem like it's your fault", "Stay away from Abritel /Homeaway", "Please tell me if you want to be alone or you do not mind if I am here in one of the bedrooms or living room I’ve been tested four times for Covid house is disinfected constantly".
Most users ask HomeAway for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Book That Condo Is Awful!!!!
So I booked a condo in Panama City Beach Florida through Book That Condo.
We arrived at our unit which we booked for a week. I frequent PCB monthly!
The second day we noticed the stove burners were rusted and also when we put
our clothes in the dyer it began to smoke and filled our room in minutes, thankfully
we were still in room.
So I reached out to Book That Condo Management and the
manager had to leave on an emergency?? So the assistant stated she would send her
maintenence guy over to look at dryer. Noone shows up until 9pm that night!! Ummm we
were in shower and he just walks in our condo .
I screamed out who is there ??? OMG!
I was floored! So needless to say he said they would have to get a new dryer. So now I
am geting ready for bed and noticed the light fixture in the corner of the room was smoking ....
The plastic globes were melting! Sooo by now I know there is a serious problem with the
electricial in this condo! I called again to The Book That Condo and noone answers... So as you know by n ow I am scared to sleep in this condo.
I called to get them to move us and they said they could not accomidate us??? WOW!!! So I called around and got a room at the holiday inn.. needless to say all my groceries had to be given away..
no cooking in the holiday inn.. so what a crazy experience! The book that condo management called and told me they would refund my 250 dollars deposit and thats all!! So I am out $ 1,878 .
I am blown away at how rude they are and I tell everyone I know never book with them!! I am a long time customer with home away and vrbo so I am so upset!!!
User's recommendation: DO NOT BOOK !!!!!! THROUGH BOOK THAT CONDO!!!
Loud music
Preferred solution: Shut this location down to avoid all the partying during the pandemic
Cancel a pre booking
Potential fraud
User's recommendation: Don’t bother calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease read
Preferred solution: Full refund
To complain about the noise and nothing being done
User's recommendation: Dont complained cause they do nothing but make to seem like it's your fault
Scammed on Abritel
- Customer service non responsive when problem is difficult
- Large choice of rental properties
- No way of contacting homeaway
- Not resolving issues
Preferred solution: Let the company propose a solution
User's recommendation: Stay away from Abritel /Homeaway
Court proceeding with Sarah Jones
- Lack of homeaway customer support
- Property representation on website
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot been getting my guest payments deposited
- Shoddy customer service
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund
- Customer service non responsive when problem is difficult
- No refund paid
Preferred solution: Full refund
User's recommendation: Be Aware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pembroke, MassachusettsDid Not Receive Travelers Payment
I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this.
I was told there was no booking for this person, and then I was told I did it manually, so my error for not charging. I finally figured out how to go to my archives and told the representative what I found which was that he paid by credit card on 6/6 and it was booked through instant booking! After that I was told it was a system error! Really??
I couldn't have been notified??
This is unacceptable!!! Your Reps don't know how to find the problem and an added frustration factor is the difficulty Owners have navigating this website!!!
I am VERY UNHAPPY with your company and I believe you should refund my processing fee!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid Not Receive Travelers Payment
I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this.
I was told there was no booking for this person, and then I was told I did it manually, so my error for not charging. I finally figured out how to go to my archives and told the representative what I found which was that he paid by credit card on 6/6 and it was booked through instant booking! After that I was told it was a system error! Really??
I couldn't have been notified??
This is unacceptable!!! Your Reps don't know how to find the problem and an added frustration factor is the difficulty Owners have navigating this website!!!
I am VERY UNHAPPY with your company!
- There are option or ways to move your property to the top
- Not user friendly for owners
Preferred solution: Deliver product or service ordered
Cancel of reservation
User's recommendation: Very efficient approach!
Travel Expert Talks
Landlord
User's recommendation: Please tell me if you want to be alone or you do not mind if I am here in one of the bedrooms or living room I’ve been tested four times for Covid house is disinfected constantly
Reimbursement
On 16 August the owner to a VRBO in Maui cancelled on me when I made a reservation for a two night stay (17-19 August) at his property. He cancelled after I told him that I was visiting my daughter and family from the mainland and had completed my two weeks of mandatory quarantine.
He was concerned about the COVID virus.
When I saw an email from HomeAway (VRBO) charging me the $389.55 for Reservation ID # HA-M1DV6J, Property #482****ha, I emailed the property owner asking for a refund. He said "VRBO have and handle your money I never received it.."
I emailed HomeAway (VRBO) on 21 August requesting a refund but never heard back. I called the headquarters today and was told that the property owner has the money and that he would be contacted to refund my money to me. I am to wait 24-48 hours for an email from HomeAway letting me know the status.
I will wait the 48 hours - until Saturday after noon (19 September). Hopefully I will receive my refund.
Thank you,
Patricia Wells
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCUSTOMER PAYMENT DISBURSEMENT
Dear Sir/Madam,
I have a payment which is actually blocked at the bank because the bank
account number which i was provided to Home Away has been closed under my
instructions last year.
On 08th January 2020,i have noticed that i have received a payment from
Home Away in the bank account mentioned above.
When i have closed the above mentioned bank account,*i have not update the
bank account or provide an another bank account to Home-Away.*
I have contacted my bank two months ago to inquire about payment which i
have received in the defunct bank account and my bank has
informed me that transfer has been revert back to the corresponding bank
/issuing bank because no claim has been processed,due that the bank account
has been closed..
I have recently received an e-mail again on 25th March 2020 from Home-away
Payment service and notified me that the payment has processed again and
send to my bank for inward remittance.
The payment is supposed to be credited on 02nd April 2020 in the defunct bank account which has been closed.
*DETAILS OF PAYMENT:
HomeAway Online Payments - Disbursement Failure for
HomeAway.com
This is the message in my e-mail provided by Home Away.Deposit
error on your HomeAway Payments account*
Our recent attempt to deposit funds into the bank account you associated
with your HomeAway Payments integration has failed. We will attempt to
retry the payment processing and will follow up separately with another
email if we need to update your bank details.
Deposit details
Total Amount- $7,571.81
Disbursed As- $7,571.81
Reference Number-588142e8-48b7-4ad2-a9ad-a66d90a0f9d8
Date-Jan 8, 2020
Type-Deposit to: MAURITIUS COMMERCIAL BANK 0GBP
Account Name-MAURITIUS COMMERCIAL BANK 0GBP
Deposit breakdown
The table below contains the reservations associated with this deposit.
Traveler-*****************
Listing Number-795****
Reservation Id-HA-9VL4BS
Type-OWNER_RENT
Amount-$7,571.81
Payments provided by HomeAway.
I would be very grateful and thankful to HOME AWAY can
resolve this specific matter /issue so that i may received the above
mentioned payment and get credited in an alternate bank of my choice which
i will provide to the HOME AWAY upon request.
Waiting for a reply from you at the earliest convenience and hope that the
needful will be done.
I have send several e-mails to Home Away Customer Support service and I have not receive any response from Home Away on this issue/subject.
Thanking you in advance
Best regards
Mr Varmanand Muneeram [Mr Shawn]
ref:_00D1aZzRr._5001P13hwtC:ref
Preferred solution: PAYMENT DISBURSEMENT
Brands Related to HomeAway
Companies Similar to HomeAway
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.