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Dream holiday or worst nightmare? Home Away review Payed and was unable to use After oversea flight to Miami, couldn't enter apartament and couldn't reach owner or customer service on arrival. Had to find and pay a hotel. Send message, twice, to customer service and no...
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#990710
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DONT USE HINEAWAY.COM TO BOOK RENTAL - WORST CUSTOMER SERVICE. booked and paid for a rental home using HOMEAWAY.COM. I was contacted by the owner of the home and informed of additional charges for soap, bed sheet, towels, parking permit and space $25 per a vehicle....
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1.0
#898437
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Been a customer for many years and for the first few was very happy with this company. Unfortunately they have grown to big and too greedy. Fees have escalated, service is poor (stressful, time-consuming dealings with them that have not been resolved). I lost business...
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Poitiers, Poitou-Charentes
#862121
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Bryan Talbot AKA "Talbie the Take" AKA Leslie Bryan Talbot AKA Leslie Bryan Talbot is still up to his old tricks of scamming people on property. He allegedly owns a house in Polkovnik Sveshcharevo, near Dobrich in the north east corner of Bulgaria. In fact, this...
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1.0
Balchik, Dobrich
I didn't like
  • Fraud
#841845
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Their new "pricing" model in 2016 is completely punitive if you don't use their Book On Line feature. They stear you to this because that way they extort a "Service Fee" ranging from 2-6% from the prospective Guest, and it encourages the Guest to use a credit card for...
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#837980
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My reservation was cancelled at the last minute by the property manager. She offered no explanation nor did she offer any assistance in helping me find another rental. HomeAway did not offer any assistance either. I wanted to leave feedback to inform other travelers...
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#812013
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Homeaway/VRBO is a fraudulent company. They dont protect the renter. Their fraud insurance is a fraud in itself. It cost me $200 and after making me jump thru hoops to make a claim they denied it. Their reviews are a fraud. They can deny a negative review and they let...
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2.1
#792722
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HomeAway/VRBO has become an Arrogant, Manipulating, Fraudulent Company ~ Monopolizing the Vacation Rental Industry!
HomeAway/VRBO has become an Arrogant, Manipulating, Fraudulent Company ~ Monopolizing the Vacation Rental Industry!
HomeAway/VRBO has become an Arrogant, Manipulating, Fraudulent Company ~ Monopolizing the Vacation Rental Industry!
We've been "vacation rental" owners since 1995, we started our business when very few people in our area were doing this. The early companies provided a nice format for listing your rentals, the person inquiring could communicate directly with us, we weren't required...
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Anonymous
Anonymous

I couldn't agree more, Expedia isn't going to find success in cramming the VHRental silo into the hotel silo. The models, the customer expectations, etc are completely differe...

#767187
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I tried book a villa for a once-in-a-lifetime holiday via the HomeAway.co.uk official website, and was cheated of a vast £17,400 by fraudsters operating in the name of HomeAway. The blatant complacency, utter disregard for security and horrendous customer service is...
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#647828
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Found a property to rent in Florida on home away.com so I messaged the renter via the homeway website. I got an answer and asked me to bank wire money to an account in Spain. I was given a rental contract, address and access to the property. However, upon contacting...
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Anonymous
Anonymous

Did it not seem the slightest bit strange for someone to ask you to bank wire money to Spain for a rental in Florida?Common sense 101.

1.0
I didn't like
  • Lack of site security
#623939
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