They are forcing owners to take on line payments so they can automatically charge guests 6-12% commission/service fee for doing NOTHING. They are attempting to claim they offer 24/7 customer support which is impossible since these vacation homes are located all over the world and they are in India and Austin!
They have zero influence on fixing problem at a vacation home in Canada! If the guest requires a refund, they do not submit it and there is NO ONE to take it up with! They have moved their phone center off shore! This is a money grab and once the public becomes aware I think it will backfire.
Travelers should find the home on Homeaway and then do a google search to find the owners web site.
GO DIRECTLY AND CUT VRBO/HA OUT!!! Everyone needs to send them the message that this will not be tolerated!!
Reason of review: Not as described.